Hey we understand, sometimes its easier to explain things by saying rather than typing it.
So in these special cases, we will setup a time to contact you directly. Wait...before you get too bummed out, please let us explain. We don't offer live phone support, because we want our support agents to be able to help as many users as possible, as quickly as possible.
So here's the deal. Reach us via live chat or shoot us an email. We will contact you within 1 business day via email to either setup a voice call. Please be sure to leave us your contact information, best times to reach you and the time zone you live in when you leave reach out to us.